Admissions and Visa Caseworker

We are seeking motivated, highly organised individuals to join an international education team supporting students through university admissions and student visa processes.

This opportunity is open to both experienced candidates and entry-level applicants who would like to build a professional career in international education, admissions, and visa casework.

For candidates without previous experience, we offer a structured 3-to-6-month internship and training programme, providing practical training in university admissions, visa case preparation, student profile assessment, document review, application management, professional communication, and research.

Candidates who successfully complete the internship and demonstrate strong performance will be considered for longer-term employment opportunities.

About the Role

As an Admissions & Visa Caseworker, you will manage and support international student cases throughout the admissions and visa process.

Your work will involve assessing student profiles, researching suitable universities and courses, preparing and reviewing applications, checking supporting documents, communicating with students and educational institutions, monitoring deadlines, and assisting with student visa case preparation.

The role requires excellent English, strong attention to detail, effective research skills, and the ability to manage multiple cases and deadlines simultaneously.

You will work closely with students, colleagues, universities, colleges, examination bodies, and other relevant organisations to ensure each case is handled accurately and professionally.

Key Responsibilities

• Admissions Case Management: Manage and monitor university and college applications from initial assessment through to enrolment.
• Visa Case Preparation: Assist with the preparation, organisation, and review of student visa documentation and related casework.
• Student Profile Assessment: Review academic qualifications, work experience, English proficiency, study objectives, and other relevant information to identify suitable study options.
• University & Course Research: Research universities, courses, entry requirements, tuition fees, application procedures, scholarships, deadlines, and progression opportunities.
• Document Review: Review academic, employment, financial, identification, and supporting documents for accuracy, consistency, completeness, and suitability.
• Application Preparation: Prepare and submit applications, monitor university portals, respond to document requests, and assist students with satisfying offer conditions.
• Professional Communication: Communicate with students, universities, colleges, examination bodies, education partners, and other organisations by email, telephone, and online portals.
• Student Support: Guide applicants through tuition deposits, English language examinations, interviews, documentation, enrolment requirements, and other stages of the application process.
• Application Follow-Up: Monitor pending cases and proactively follow up with students and institutions to avoid unnecessary delays.
• Case Records: Maintain detailed and accurate records of applications, communications, documents, deadlines, and case progress.
• Research & Updates: Keep up to date with university admission requirements, student visa procedures, regulatory changes, and developments affecting international students.

What We Are Looking For

• Excellent English: Strong written and spoken English is essential.
• Exceptional Attention to Detail: Ability to identify errors, inconsistencies, missing information, and potential issues before submission.
• Strong Research Skills: Ability to investigate requirements and obtain accurate information from reliable sources.
• Organisation: Ability to manage several applicants, deadlines, documents, and priorities simultaneously.
• Professional Communication: Strong interpersonal and written communication skills.
• Fast Learning: Ability and willingness to learn new procedures, regulations, systems, and tools.
• Speed & Efficiency: Ability to handle time-sensitive work without compromising accuracy.
• Problem-Solving: Ability to investigate problems and identify appropriate solutions.
• Teamwork: Ability to collaborate effectively while taking responsibility for assigned cases.
• Working Under Pressure: Ability to remain accurate and organised during busy periods.

Experienced Candidates

Previous experience in any of the following areas would be particularly valuable:

• International student admissions
• Student visa casework
• Education consultancy
• Student recruitment

Experienced candidates may be given responsibility for independently managing student cases depending on their knowledge and experience.

Internship Programme

Previous industry experience is not required for internship applicants.

The internship is intended for candidates who demonstrate strong potential but require practical training before independently managing student cases.

The training period will normally last 3 to 6 months, depending on individual progress and performance.

As your knowledge and performance develop, you will gradually take greater responsibility for real student cases under supervision.

Who Would Suit This Role?

This position would suit someone who enjoys research, problem-solving, working with documents, communicating with people, and managing detailed cases from beginning to end.

We are particularly interested in candidates who are responsible, organised, dependable, intellectually curious, and willing to continuously learn.

Because applicants rely on the caseworker to manage important university and visa processes, accuracy, confidentiality, responsibility, and professional conduct are essential.